WE HAVE PROVIDED A LIST OF COMMONLY ASKED QUESTIONS.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all Major Credit Cards, Visa Gift Cards and PayPal payments.
WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
Our water based products will last around 2-3 months. Our products contain Vitamin E (packed with anti-oxidants), Tea tree oil, Neem oil, Lemon juice, Sodium Lactate (sodium salt) and Rosemary extract instead of synthetic or chemical additives which can lengthen shelf life. Keep products in a cool dry place for best results.
HOW LONG CAN I WAIT BEFORE USING THE CREAMS?
After purchase, it is highly recommended to use creams no later than one week, due to the shelf life of the natural ingredients. If you would like to extend the life of any of our creams, keep them sealed in a cool dry place or refrigerate. If refrigerated, cream ingredients will tend to separate.
ARE YOUR PRODUCTS HANDMADE? HOW LONG WILL DELIVERY TAKE?
All of our products are handmade and will take up to 5-7 business days (Domestic) and 7-14 business days (International) before being shipped out. Due to the natural ingredients used to create the creams - they are all made to order.
WHAT ARE THE INGREDIENTS?
We primarily use Jamaican herbs that have been infused in oils such as apricot, sweet almond oil, fractionated coconut oil, macadamia oil & jojoba oil which are great for the skin. Plant based essential oils and extracts are also added for natural fragrance. We also use clay and arrowroot powder, which softens the skin and makes it supple.
WHY DOES MY SOAP HAVE WHITE ASH?
Soda ash is harmless and commonly forms on the surface of cold processed soaps after a period of time. Temperature can also play a factor in soda ash formation.
WHAT IS YOUR RETURN POLICY?
We do not accept returns or exchanges on any of our products. Items are considered non-returnable once the seal has been broken. Items that are damaged or broken upon delivery will be replaced. Simply fill out the contact form on our contact page and provide the reason for returning the item. A 10% fee will be charged for any orders cancelled within 48 hours of purchase.